Sales / intelligent agents
Customer Service Agent
Retrieve approved answers and prepare response drafts for customer enquiries, escalating uncertain requests.
Built around your workflow.
Retrieve approved answers and prepare response drafts for customer enquiries, escalating uncertain requests.
Starts with
An enquiry and approved help content
Delivers
A sourced reply draft
Measure what improves
Drafting time, resolution time and quality.
Your data boundary
Limit customer history and require approval before sending.
A prebuilt workflow is a starting point. Connections, model choice, access and acceptance tests are configured for your deployment.
- 01
Receive
An enquiry and approved help content through an approved connection.
- 02
Prepare
Retrieve approved answers and prepare response drafts for customer enquiries, escalating uncertain requests.
- 03
Check
Validate against source material and agreed rules.
- 04
Review
A person reviews uncertain or consequential output.
- 05
Record
Record the outcome under the agreed retention policy.